Refund policy

Return and Refund Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, products must be unopened, unused, and in their original packaging. For hygiene and safety reasons, sealed cosmetics and personal care products cannot be returned once opened or unsealed, unless they are faulty.

To start a return, please contact us through our Contact page before sending any products back. If your return is accepted, we will provide the return address and instructions. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs when returning an unwanted product. Original shipping charges are non-refundable. If an item is damaged, defective, or incorrect, please contact us promptly with your order details and photographs so we can review the issue.

Once the returned product has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.